Total Solution
The DSI Logistics Total Solution is a comprehensive, customized solution to improve, coordinate and manage customer deliveries for retail clients. Our mission is to provide a professional, safe and successful delivery experience every time to every customer. DSI is committed to doing “Whatever It Takes” to deliver on this promise.
Features of DSI Logistics Total Solution:
The Right Team
- A commitment to provide professional and vetted delivery teams with previous industry experience
- Account personnel and contract delivery teams receive ongoing comprehensive training and utilize direct consumer feedback and evaluations to improve service
- Low employee and delivery team turnover ensures consistent performance
- Effective staffing of account personnel and contract drivers receive consumer evaluations to improve delivery systems and increase customer satisfaction and safety awareness
The Right Technology
- Analysis tools to assist clients in defining current costs
- Activity reporting tools to measure delivery team performance metrics daily on both a quantitative and qualitative basis
- State-of-the-Art call center and transportation management software
The Right Commitment
- Performance surveys to assure our client’s brand is protected
- Access to senior management at all times
- Flexibility, adaptability and willingness to solve problems quickly throughout the company
- Professional Affiliations
- Member – Western Home Furnishings Association
- Member - National Safety Council
- Member - North American Home Furnishings Association
- Pay-for-performance delivery teams whose compensation is based on successfully completing the delivery, satisfying the customer, and achieving customer's targeted service goals
Benefits to Our Clients: We believe there are a number of benefits our clients receive by working with us.
Focus on Core Competencies
- By partnering with DSI for home delivery, retail management can focus more of their resources on their core competencies including merchandising and inventory management
Reduced Labor Responsibilities
- No need to hire or retain delivery teams who would most likely be underutilized working for an in-house fleet
- No need for internal infrastructure to oversee drug testing, MVR checks and criminal background checks
- Flexibility to increase and decrease the number of delivery teams quickly for seasonal or promotional reasons
Reduced Costs
- No need to own and maintain expensive transportation equipment
- Reduction in Workers Compensation insurance
- No need to maintain multiple insurance policies including auto, cargo, and general liability premiums, unreimbursed losses
Reduced exposure through Risk Management
- Product and in-home damage: reduce frequency and eliminate costs
- Liability: accident repair, employee misconduct, driver negligence
Superior Customer Service